1. Bookings

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All bookings made with Bath Insider Tours are subject to these Terms and Conditions. Your booking, once accepted and confirmed in writing, via email, by Bath Insider Tours, represents a binding contract between you and Bath Insider Tours.

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2. Changes to a Booking

2.1 If you need to change a booking
All changes to a booking, for example: a change in the number of people in your group or a change in the date, must be made in writing to Bath Insider Tours via email to info@bathinsidertours.co.uk. We understand that at times it can be necessary to make changes and so we do not charge an administration fee for changes. We will do our best to accommodate your changes but in the event that this is not possible e.g. due to guide availability and you need to cancel the tour as a result, the Cancellation Policy shown in these Terms and Conditions will apply. In the event that we can accommodate your changes we will notify you of any additional costs incurred by the change (e.g. admission fees) which you will be liable for. Any additional costs must be paid in order to confirm the changes.

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2.2 If Bath Insider Tours needs to change a booking

Bath Insider Tours reserves the right to make amendments to the tours within your booking. In the event that major changes are required (e.g. change of date, change to a major destination included on the tour) you will be notified as soon as possible using the contact details you provided when the booking was made. In the event that these major changes are not acceptable to you, Bath Insider Tours will cancel your booking and you will be entitled to a full refund for the monies that you have paid Bath Insider Tours for this booking. Bath Insider Tours will not be liable for any additional expenses you have incurred in relation to this booking e.g. accommodation, transport.

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3. Cancellation Policy

3.1 If you need to cancel a booking
All booking cancellations must be made in writing to Bath Insider Tours via email to info@bathinsidertours.co.uk. Bath Insider Tours will send you acknowledgement of your cancellation request so that you know it has been received. Cancellation charges will apply according to the amount of notice you give and will be deducted from any refunds owed. Charges are as follows:
- Bookings cancelled 8 days or more before the tour date: there is no cancellation charge however you will be liable for any costs that have already been incurred with 3rd party suppliers in relation to this tour e.g. credit card processing fee, admission tickets that require early booking.

- Bookings cancelled 3 - 7 days before the tour date: a cancellation charge of 50% of the amount you paid for the tour will apply.

- Bookings cancelled within 48 hours of the tour date: a cancellation charge of 100% of the amount you paid for the tour will apply.

Any refunds owed will be made to the credit card that was used to make the booking.

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3.1.2 Coronavirus cancellations

Bath Insider Tours will waive the cancellation charge for any tour that needs to be cancelled due to sickness or local lock-downs - provided you have contacted Bath Insider Tours by telephone (+44 777 203 8233) at least 1 hour before the tour start time. Any cancellations during this time will still be liable for any costs that have already been incurred with 3rd party suppliers which Bath Insider Tours is not able to recover e.g. admission tickets, credit card processing fees.

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3.2 If Bath Insider Tours needs to cancel your booking

In the event that Bath Insider Tours needs to cancel your booking you will be notified as soon as possible using the contact details you provided when the booking was made. Where possible Bath Insider Tours will offer an alternative solution e.g. a different tour or the same tour on a different date. If it is not possible to offer an alternative solution or these solutions are not acceptable to you then we will refund 100% of the monies we have received from you for the booking. All refunds will be made to the credit card that was used to make the booking. Bath Insider Tours will not be liable for any additional expenses that you have incurred in relation to this booking e.g. accommodation, transport expenses.

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4. Tour Description and Prices

Bath Insider Tours reserves the right to amend the prices and tour descriptions displayed on this website. In the event that an amendment is made to a tour that you have booked, the conditions stated within "2.2 If Bath Insider Tours needs to change a booking" apply. In the event of a price increase to a tour that you have booked, Bath Insider Tours will honour the price that you paid at the time of your booking.

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5. Health & Fitness

The tours include moderate to high amounts of walking and so by making a booking it is expected that you will have a suitable level of fitness to do the tour. If you are unsure about whether the tour is suitable for your fitness or state of health  please contact Bath Insider Tours before making a booking. It is your responsibility to make Bath Insider Tours aware of any medical matters that could affect you on the tour.

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6. Travel Insurance

Your booking and the tours do not include personal insurance. It is recommended that you take out personal travel insurance for your holiday that adequately covers your booking and tour. Areas of cover to consider include: cancellation, curtailment, theft or loss, injury or illness during your holiday. 

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7. Accident, Injury, Loss or Inconvenience

Bath Insider Tours will not be liable for any accident, injury, damage, loss, delay, inconvenience - direct or consequential, however caused, unless it is due to negligence by Bath Insider Tours in which case our liability will be limited to compensation to a maximum amount of the tour price you paid. 

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8. Use of this website

You may browse this website for the purposes of information, contacting Bath Insider Tours or for making bookings. You may download or print any material on this site for your own non-commercial, educational, private or domestic use only. However, you may not distribute, modify, transmit or revise the contents of this website without written permission from Bath Insider Tours. By using the website you agree to these conditions. If you do not agree, do not use this website.

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9. Governing Law

These Terms and Conditions and any dispute or claims arising out of or in connection to them shall be governed by and construed in accordance with English Law and the parties involved irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

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10. Terms and Conditions

Bath Insider Tours reserves the right to amend these Terms and Conditions at any time and without notice. You should check this Website from time to time to check the current Terms and Conditions because they are binding on you.

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These Terms and Conditions were updated on 31st October 2020. If you have any questions concerning these Terms and Conditions, please contact Bath Insider Tours via email on: info@bathinsidertours.co.uk